Privacy Policy

Puzzling Minds Counselling Data Privacy Policy

Our contact details Name: L. Mitchell t/a Puzzling Minds Counselling. Website: puzzlingminds.co.uk.

Phone Number: 07871 211530 E-mail: puzzlingmindscounselling@gmail.com

Data Collection Details -We handle several types of personal data to support our work together. This includes identifiers and specific characteristics such as your full name, birth date, home address, and contact numbers. We also keep records of your GP surgery details and emergency contact information to ensure your safety.

Acquisition and Purpose of Information -Collection primarily occurs when you reach out directly during your initial enquiry. Additionally, we might obtain details via the BACP, NCPS contact form or through professional referrals. This data is utilized strictly to safeguard your health and prevent potential harm.

In urgent or crisis situations, we may disclose necessary details to medical experts or social services.

Legal Foundations for Processing

Under the UK GDPR, we operate based on the following: (A) Explicit consent, which you can withdraw by emailing puzzlingmindscounselling@gmail.com; (B) Vital interests to ensure safety; (C) Public task and safeguarding obligations; (D) Legitimate business interests.

Securing Your Data

Your privacy is our priority. Physical records are kept in locked storage, while digital communications like emails and texts are protected by robust password security. Aside from initial digital enquiries, we primarily maintain basic records in physical hard copy format. Retention and Disposal

We retain your records for 12 months following the conclusion of our sessions. After this period, all data is permanently destroyed via secure shredding.

Understanding Your Rights

As a data subject, you possess the following protections: the right to access your records, correct inaccuracies, request erasure, or limit how your data is used. You can also object to processing or request a data transfer. These rights can be exercised free of charge, and we will respond to any request within one month. Please direct your enquiries to puzzlingmindscounselling@gmail.com.

Reporting Concerns/Complaints

If you have questions about how your data is managed, please contact us at puzzlingmindscounselling@gmail.com. You also have the right to lodge a formal complaint. In the first instance, please email . We will respond within 30 days.

If you have any concerns about how I use your personal data, you have the statutory right to raise a complaint directly at puzzlingmindscounselling@gmail.com

We will acknowledge your complaint within 30 days.

We will investigate and respond to you without undue delay.

If you are unsatisfied with my response, you can escalate your concerns to the Information Commissioner’s Office (ICO). The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline number: 0303 123 1113. ICO website: https://www.ico.org.uk